Online Shopping Related Query
How do I place an order online?
To place an order, simply browse our collection, select the desired t-shirt or hoodie, choose your size, color, and design options, and then click "Add to Cart." When you’re ready, proceed to checkout where you’ll provide shipping and payment details.
Can I make changes to my order after it’s been placed?
If you need to make changes to your order, such as modifying the design, size, or shipping address, please contact us as soon as possible. Changes can only be made before the order goes into production.
What should I do if I have trouble placing an order online?
If you experience any issues while placing your order, please contact our customer service team. We’re happy to assist with technical difficulties or help you place your order over the phone.
Can I cancel my order after placing it?
You can cancel your order as long as it hasn’t entered the production phase. Please contact us as soon as possible if you wish to cancel. Once production has started, cancellations may not be possible.
What should I do if I receive the wrong item or there’s a mistake with my order?
If you receive the wrong item or there is a mistake with your order, please contact us within 7 days of receiving your shipment. We will work to resolve the issue as quickly as possible by offering a replacement or a refund.
Product Related Query
What material are the t-shirts made of?
Our t-shirts are made of 100% high-quality cotton that is soft and breathable.
What printing techniques do you use for t-shirts and hoodies?
We offer a variety of printing techniques such as screen printing, direct-to-garment (DTG) printing, heat transfer, and embroidery. The method depends on your design, quantity, and fabric type to ensure the best results.
What is the minimum order quantity?
We accept orders of all sizes! Whether you need just one piece or bulk orders, we can accommodate your needs. For larger orders, we provide discounts based on quantity.
How do I care for my printed t-shirts and hoodies?
For best results, we recommend washing your t-shirts and hoodies inside out in cold water, and air drying or tumble drying on low heat. Avoid using bleach or ironing directly on the printed design.
Sizing Related Query
How do I choose the right size for my t-shirt or hoodie?
We provide a detailed size chart for every product on our website. Each chart includes measurements for chest width, length, and sleeve length. To find your perfect fit, we recommend comparing these measurements with a similar item you already own.
What sizes do you offer?
We offer a wide range of sizes from XS to 5XL to accommodate all body types. Specific size availability may vary depending on the product style.
Do you offer unisex sizes?
Yes, many of our t-shirts and hoodies are available in unisex sizing, designed to fit both men and women comfortably. Please refer to the size chart to ensure the best fit for your measurements.
What if the t-shirt or hoodie doesn’t fit me?
If your order doesn’t fit, don’t worry! We offer exchanges and returns on unworn and unwashed items within 5 days of purchase. Please check our Return and Refund Policy for more details.
Payment Related Query
What payment methods are available?
We accept a variety of payment methods, including:
- Credit/Debit Cards: Visa, MasterCard, American Express, etc.
- Digital Wallets: Google Pay, Apple Pay, etc.
- Bank Transfers: Available for bulk orders.
- UPI Payments and Net Banking: For customers in India.
Is my payment information secure?
Yes, your payment security is our top priority. We use SSL encryption and secure payment gateways to protect your payment information. We do not store your credit card details on our servers.
Do you offer Cash on Delivery (COD)?
Yes, many of our t-shirts and hoodies are available in unisex sizing, designed to fit both men and women comfortably. Please refer to the size chart to ensure the best fit for your measurements.
How do I apply a discount code?
You can apply your discount code during checkout. Enter the code in the designated field and click "Apply." The total amount will be adjusted to reflect the discount.
Can I get an invoice for my order?
Yes, once your order is confirmed, an invoice will be emailed to you. If you need a detailed invoice for business purposes, please contact us, and we’ll be happy to assist.
Shipping Related Query
How long will it take for my order to arrive?
Our standard time is between 3 to 5 business days. Shipping times vary depending on your location.
How long does shipping take?
Under normal circumstances, most of our shipping partners guarantee delivery in 2-3 business days. If more than 4 days have passed since you received your shipping confirmation email, please contact our Customer Care Center for assistance.
Can I track my order?
Yes, once your order is shipped, we’ll send you a tracking number via email. You can use it to monitor the delivery status of your order.
Do you offer free shipping?
Yes, we offer free shipping.
Returns & Exchange Related Query
What is your return policy?
We accept returns on unworn, unwashed, and undamaged items within 5 days of receiving your order. Custom or personalized products are not eligible for returns unless they are defective or incorrect. For more details, please refer to our Return and Refund Policy.
How do I initiate a return or exchange?
To initiate a return or exchange, follow these steps:
- Contact our customer service team with your order number and reason for return.
- We will provide you with a return authorization and instructions on how to ship the product back.
- Once we receive and inspect the item, we will process your refund or exchange.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a return or replacement at no additional cost to you.
6. How long does it take to process a return or exchange?
Once we receive your returned item, it typically takes 3-5 business days to inspect and process your return or exchange. Refunds will be credited back to your original payment method, and exchanges will be shipped out as soon as possible.